FAQ

Frequently Asked Questions (FAQ)

1. How do I care for my jewelry?
   To keep your jewelry looking its best, we recommend removing it before activities like exercising or showering. Moisture can impact the finish over time, so store your pieces in a cool, dry place when not in use.
2. What should I do if my order arrives damaged?
   If your item arrives damaged, please contact us immediately at info@bijoucrush.com with photos of the damage. We’ll assess the issue and do our best to assist.
3. Can I return or exchange an item?
   Yes, we accept returns within 14 days of purchase for store credit or a full refund. Custom orders are final sale. For full details, see our Refund and Return Policy.
4. Will out-of-stock items be restocked?
   Items marked “out of stock” are often unique pieces and may not be restocked. However, items with a specific stock count will generally be restocked.
5. How long will my order take to arrive?
   Orders for items marked under the Bijou Crush label take approximately 6-10 business days to arrive, though holidays may cause delays. Items on backorder typically take 1-2 weeks.
6. How much does shipping cost?
   Shipping costs are based on the weight of your order, starting at $3.99. For a complete breakdown of shipping costs, please see our Shipping and Turnaround Policy.

For other questions, feel free to contact us!